I'm genuinely confused, how should you comfort someone who's pretty sad? - on call or physically? I've got a couple friends who vent to me about their problems. I truly wanna solve em but alas- I just go silent. Don't know what to say after it. It's not like I judge em or anything but I can't seem to talk to em much after their confession/ venting. I don't want them to think that I've completely left them but want them to spend time with themselves too.
make them feel heard, a lot of time that is already enough. tell them that you hear and understand what they are saying. maybe ask them if there is anyway that you can help them, they should let you know and that you gladly listen to what's going on with them, even if you cant help them another way